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Employers compare 4 insurance giants on value, payment models & more

UnitedHealthcare has room for improvement when it comes to reducing unnecessary costs and otherwise serving employers that fund health plans, suggested a recent survey of 174 executives.

In June 2020, The Leapfrog Group surveyed executives of American companies that administer and fund benefits for employees. The executives were asked to rate health plans on responsiveness, transparency, payment reform and value.

How employers responded:

Health plan makes improving health a priority

Aetna: 63 percent
Blue Cross Blue Shield: 52 percent
Cigna: 71 percent
UnitedHealthcare: 52 percent

Puts employer needs above contracted provider needs

Aetna: 38 percent
Blue Cross Blue Shield: 23 percent
Cigna: 38 percent
UnitedHealthcare: 14 percent

Makes it easy to get usable data

Aetna: 56 percent
Blue Cross Blue Shield: 53 percent
Cigna: 67 percent
UnitedHealthcare: 43 percent

Gives employees information on quality

Aetna: 38 percent
Blue Cross Blue Shield: 41 percent
Cigna: 54 percent
UnitedHealthcare: 29 percent

Provides satisfactory transparency in comparing hospital systems

Aetna: 31 percent
Blue Cross Blue Shield: 21 percent
Cigna: 29 percent
UnitedHealthcare: 24 percent

Shares quality data

Aetna: 19 percent
Blue Cross Blue Shield: 4 percent
Cigna: 21 percent
UnitedHealthcare: 20 percent

Employers use alternative payment models within the health plan

Aetna: 13 percent
Blue Cross Blue Shield: 26 percent
Cigna: 17 percent
UnitedHealthcare: 19 percent

Employers are satisfied with alternative payment models

Aetna: 31 percent
Blue Cross Blue Shield: 17 percent
Cigna: 25 percent
UnitedHealthcare: 19 percent

Cares about quality

Aetna: 69 percent
Blue Cross Blue Shield: 59 percent
Cigna: 79 percent
UnitedHealthcare: 52 percent

Reduces unnecessary care costs

Aetna: 50 percent
Blue Cross Blue Shield: 47 percent
Cigna: 58 percent
UnitedHealthcare: 43 percent

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