UnitedHealthcare has room for improvement when it comes to reducing unnecessary costs and otherwise serving employers that fund health plans, suggested a recent survey of 174 executives.
In June 2020, The Leapfrog Group surveyed executives of American companies that administer and fund benefits for employees. The executives were asked to rate health plans on responsiveness, transparency, payment reform and value.
How employers responded:
Health plan makes improving health a priority
Aetna: 63 percent
Blue Cross Blue Shield: 52 percent
Cigna: 71 percent
UnitedHealthcare: 52 percent
Puts employer needs above contracted provider needs
Aetna: 38 percent
Blue Cross Blue Shield: 23 percent
Cigna: 38 percent
UnitedHealthcare: 14 percent
Makes it easy to get usable data
Aetna: 56 percent
Blue Cross Blue Shield: 53 percent
Cigna: 67 percent
UnitedHealthcare: 43 percent
Gives employees information on quality
Aetna: 38 percent
Blue Cross Blue Shield: 41 percent
Cigna: 54 percent
UnitedHealthcare: 29 percent
Provides satisfactory transparency in comparing hospital systems
Aetna: 31 percent
Blue Cross Blue Shield: 21 percent
Cigna: 29 percent
UnitedHealthcare: 24 percent
Shares quality data
Aetna: 19 percent
Blue Cross Blue Shield: 4 percent
Cigna: 21 percent
UnitedHealthcare: 20 percent
Employers use alternative payment models within the health plan
Aetna: 13 percent
Blue Cross Blue Shield: 26 percent
Cigna: 17 percent
UnitedHealthcare: 19 percent
Employers are satisfied with alternative payment models
Aetna: 31 percent
Blue Cross Blue Shield: 17 percent
Cigna: 25 percent
UnitedHealthcare: 19 percent
Cares about quality
Aetna: 69 percent
Blue Cross Blue Shield: 59 percent
Cigna: 79 percent
UnitedHealthcare: 52 percent
Reduces unnecessary care costs
Aetna: 50 percent
Blue Cross Blue Shield: 47 percent
Cigna: 58 percent
UnitedHealthcare: 43 percent