Boston Out-Patient Surgical Suites in Waltham, Mass., identified patient collections as an area of the center that wasn't as efficient as it could be.
The center's former process was time consuming and led to lost revenue as staff spent significant time and energy tracking down payments from patients. Greg DeConciliis, administrator of the center, needed to find a solution.
He decided to implement Simple Pay, a process improvement solution that is designed to streamline the patient responsibility collection process. It integrates with the center's practice management system and offers a business-office dashboard to display patient data and manage all activities. Staff is able to communicate directly with patients via text and email and monitor patient payments in real time.
Within 30 days of implementing the system, BOSS reported a 79 percent increase in the amount collected prior to surgery. All patients received pre-procedure communications and 94 percent were engaged.
"Once you get started on Simple Pay, it's hard to go back," said Mr. DeConciliis. "It has streamlined our whole perioperative processes so we can communicate the benefits and patient responsibility in the appropriate fashion."
The patient receives the information electronically so they can review it and take action on their own time. Mr. DeConciliis also prefers Simple Pay because it integrates seamlessly with third-party solutions including insurance estimation, credit card processing and patient lending.
"They are reasonable and fair," he said. "The whole process is automated, it has increased our profitability, reduced staffing requirements and improved patient satisfaction."