The Joint Commission automates process for reporting safety concerns

Patients reporting safety concerns to The Joint Commission will be directed to share the information online starting Sep. 1, the agency said.

Here are the key details to know:

1. Patients who call The Joint Commission Office of Quality and Patient Safety will receive an automated message with instructions on how to file a concern in writing or a patient safety report.

2. The Joint Commission said submitting reports online makes the process more direct, and helps the office act quicker on reports than before.

3. Patients, staff and families can still file safety concerns anonymously.

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