The Joint Commission is distributing its ambulatory care program customer survey to gain insight into its ambulatory center customers' experiences.
Here are five things to know.
1. The Joint Commission reviewed and reduced outdated ambulatory care standards and EPs in response to results from a 2015 survey. It is also tackling standards interpretation inconsistencies through Project Refresh.
2. The 2015 survey included questions on customer service, the overall accreditation process, The Joint Commission standards and centers' interactions with The Joint Commission.
3. The survey revealed areas of strength, such as the consultative and educational onsite survey experience. It also identified opportunities for improvement, including the complexity of standards and elements of performance.
4. Joint Commission Resources, an affiliate of The Joint Commission, incorporated survey suggestions for practical checklists and toolkits into some of its publications.
5. Survey participation is voluntary.