Caryl A. Serbin, RN, BSN, LHRM, president and founder of Serbin Surgery Center Billing, suggests following these seven guidelines to help ensure your ASC is successful with its collections efforts.
1. Remember that successful collections require:
2. Try to calling within seven days of submission to ensure the is claim received. Do this electronically when possible.
3. Make sure accounts are followed at least every 30 days
4. Use generic or payor-specific websites to follow-up whenever possible
5. Measure your A/R routinely for:
6. Use well-written appeal letters which include sufficient information
7. Follow appeals to the highest level of adjudication
Learn more about Serbin Surgery Center Billing.
Read more insight from Caryl Serbin:
- 6 Areas of Focus for Collecting Full Payment: Critical Steps to Take Prior to Billing
- 10 Steps for ASCs to Collect Full Payment After the Procedure is Performed
- 8 Steps to Ensure Payment From Patients With Insurance
1. Remember that successful collections require:
- Aggressive collectors
- Understanding and enforcement of contract language
- Enforcement of state prompt payment regulations
- Obtaining definite date of payment
- Use of tickler-file for regular follow-ups
- Good documentation
2. Try to calling within seven days of submission to ensure the is claim received. Do this electronically when possible.
3. Make sure accounts are followed at least every 30 days
4. Use generic or payor-specific websites to follow-up whenever possible
5. Measure your A/R routinely for:
- Payer trends
- Collector trends
- Goal achievement
6. Use well-written appeal letters which include sufficient information
7. Follow appeals to the highest level of adjudication
Learn more about Serbin Surgery Center Billing.
Read more insight from Caryl Serbin:
- 6 Areas of Focus for Collecting Full Payment: Critical Steps to Take Prior to Billing
- 10 Steps for ASCs to Collect Full Payment After the Procedure is Performed
- 8 Steps to Ensure Payment From Patients With Insurance