UPMC Pinnacle Carlisle (Pa.) Outpatient Surgery Center achieved advocacy status within the health system's Journey to Excellence Certificate Program.
What you should know:
1. Harrisburg, Pa.-based UPMC Pinnacle's Journey to Excellence program rewards passionate patient care, culture of service excellence and communication.
2. Teams must participate in several workshops, learning activities and self-assessments to achieve the certification.
3. Carlisle Outpatient Surgery Center completed the first two certification tiers. Its next goal is to earn the ambassador award.
